CARE GUILD

At Lingjun Sun, we are committed to respecting and protecting your privacy. This policy, along with our cookie policy and terms of sale, describes how Lingjun Sun collects, uses and handles your personal data in accordance with applicable data protection laws.

It also describes your data protection rights, including a right to object to some of the processing which Lingjun Sun carries out. More information about your rights, and how to exercise them, is set out in the ‘Your legal rights’ section.

Please read the following carefully to understand our practices regarding your personal data. 

We collect your personal data when you place an order, request other services, sign up for our newsletters or browse our Website. The data we collect includes details you provide us with. If you contact us, we may also keep a record of our correspondence with you. 

• your name, username and password 
• your gender 
• your home address, email address and phone number 
• details of the jewellery items being bought  
• your payment and delivery details, including billing and delivery addresses and credit card details, where you make a purchase 
• your marketing preferences, including any consents you have given us 
• information related to the browser or device you use to access our website 

We process this personal data for the following purposes: To fulfil a contract, or take steps linked to a contract, which is relevant where you make a purchase and includes:

• verifying your identity
• taking payments
• communicating with you
• providing customer services
• arranging the delivery or other provision of products

As required by Lingjun Sun to conduct our business and pursue our legitimate interests, in particular:

• we will use your information to provide products and services you have requested, and respond to any enquiries or complaints you may send us
• we may use your information to help us monitor our Website, improve and protect our products, content and services, both online and offline
• we use information you provide to personalise our Website, products or services for you and give you access to services reserved for registered users, such as Wish Lists
• if you provide a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud (see section ‘Who your information will be shared with’)
• we monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law
• provide any additional services you have requested, such as our marketing communications and other direct marketing purposes including creating a profile about you to better understand you and tailor the marketing, we send you
• may send you post, if you are a customer or account holder
• we use information you provide to investigate any complaints received from you or from others, about our website or our products or services
• we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation)

Where you give us consent:

• Where it is required by applicable law, we will send you direct marketing in relation to our relevant products and services,
• we place cookies and use similar technologies in accordance with our Cookie Policy and the information provided to you when those technologies are used
• on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

For purposes which are required by law:

• In response to requests by government or law enforcement authorities conducting an investigation.

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above.

In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have the right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by clicking on the unsubscribe button on the bottom of any marketing email we send you or by contacting us at info@lingjunsun.com.

Personal data may be shared with the Lingjun Sun family of companies.

Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

Personal data will also be shared with third party service providers, who will process it on behalf of Lingjun Sun for the purposes identified above. If you would like to receive more information on the third parties we use, please contact info@lingjunsun.com.

In the event that the Lingjun Sun business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

We are strongly committed to data security and we take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. However unfortunately, the transmission of information via the internet is not completely secure, therefore, although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our site and any such transmission is at your own risk.

Where required by applicable law or regulation, you have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this information to another controller. If you are a registered user, you may also review and change your personal information on your account profile page.

In addition, you can object to the processing of your personal information in some circumstances (in particular, where we don’t have to process the information to meet a contractual or other legal requirement, or where we are using the information for direct marketing). These rights may be limited, for example if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights you can get in touch with us using the details set out. If you have unresolved concerns, you have the right to complain to a data protection authority where you live, work or where you believe a breach may have occurred.

For the provision of information marked as mandatory when you register to use our service, if such information is not provided, then you will not be able to use the service. All other provision of your information is optional. If you do not provide such information, our provision of certain services to you may be detracted from.

We store information for as long as necessary to provide our services. This is a case-by-case determination that depends on things such as the nature of the information, why it is collected and processed, and relevant legal or operational retention needs. For example:

• Account information you provide to us is kept as long as you remain an account holder.
• We will keep a record of the fact that you have asked us not to send you direct marketing indefinitely, so that we avoid sending you marketing in the future.

Sometimes business and legal requirements oblige us to retain certain information, for specific purposes, for an extended period of time. Reasons we might retain some information for longer periods of time include security, fraud prevention, and financial record-keeping, complying with legal or regulatory requirements.

We may change this privacy notice from time to time to reflect changes in the law or regulation, our information practices, our services, or our operational requirements. Depending on the type of change, we may notify you by updating this page or by email. We encourage you to periodically review this page to see any changes we have made.

This version of the privacy policy was last updated on 19th April 2021

These Terms and Conditions of Sale (“Sales Terms”) provide you with information about Lingjun Sun and the legal terms and conditions (“Terms”) on how we sell any of the Products (“Products”), which apply to any sales or services provided by us to you through our various channels of sales, including the website (https://lingjunsun.com) (“Website” or “Site”) and any associated mobile or digital applications.

These Terms are the contract (“Contract”) between us for the sale of Products to you, the individual placing an order (“you”). Please read them carefully and make sure you understand them fully, before finalising your purchase. Kindly note that you will be asked to agree to our Terms and Conditions before placing an order. Where you do not accept these Terms and Conditions in full, you do not have permission to place an order with us or access the contents of this website and should cease using it immediately.

Please do not hesitate to contact us should you have any questions.

You should print a copy of these Terms or save them to your computer for future reference.

We reserve the right to amend these Terms at any time. We may revise these Terms as they apply to your order to reflect changes in relevant laws or regulatory requirements. Every time you wish to order Products, it is your responsibility to review our Terms to ensure you understand our Terms at the time of purchase.

We are Lingjun Sun (“We” or “Us” or “Our”) a business registered in Australia. Our ABN number is 478 199 709 47 and our registered office is at 345/266 Pitt Street, Waterloo, NSW, 2017, Australia.

You can contact us by emailing us at  info@lingjunsun.com.

If we have to contact you, we will do so by email at the email address provided by you in your order or contact you via phone should we have a number on file.

You are the individual placing the order. You must be 18 years or over to place an order and enter a Contract with us.

Our shopping pages will guide you through the steps you need to take to place an order with us. Please take the time to read and check your order before confirmation.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. Our acceptance of your order will take place by sending you an e-mail that confirms your order and the delivery details (“Order Confirmation”). 

We may be unable to accept your order, which could be due to the Product being out of stock, because we cannot meet your requested delivery date, because of an error in the price or description on our website, because we may not be able to deliver to your destination or because we cannot verify delivery or payment information you have supplied. Should this be the case we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

We try to ensure that the information, including product descriptions, dimensions and colours displayed on the Website or provided by our customer service team is accurate and as complete as possible. We however do not guarantee accuracy and completeness of such information. Any description and information such as dimensions, the number of stones and carat weights are provided as an indication only and may vary slightly. We have made every effort to display our Products accurately, however the images on our website are for illustrative purposes only. We also cannot guarantee that your screens display of the colours is an accurate reflection of the colour of the Products.

If you are interested in a Product with natural-coloured stones, the gemstones used can vary in colour and other visual characteristics. All our stones are natural, however when a Product is reproduced, we cannot guarantee the colour will exactly match a previous piece. Each coloured stone product may vary in tone and colour. 

The Products sizes, colours, dimensions and measurements detailed on our website may not be precise. If you have any questions or would like to receive further specifications about the Products of interest, please do contact us before confirming your order.

We may make minor changes to the Products to reflect changes in relevant laws and regulatory requirements.

All Products ordered through our sales channels are subject to availability. Not every Product displayed on our e-commerce or Instagram is available for immediate purchase.

Should an item be indicated as “Available Online” on our Website this piece will indeed be shoppable through the site and will ship within 10 working days. All other Products would be made to order with a lead time of approximately 10 weeks depending on the Product. Please contact us for more information about how to place special orders or for the status of sold out Products.

Lingjun Sun reserves the right to change the Products offered for sale on the Website at any time and without notice. 

Quantity limits may apply on certain orders. We reserve the right to refuse orders exceeding a certain number of authorized products at any moment in time without prior notice.

Personalisation services, such as engraving or changes to the design, may be available on selected Products. If you wish to have your Products personalised, please contact us with your request and we will let you know whether it will be possible, along with an estimated lead-time and quote.

If we produce any Products to measurements received by you or are providing resizing or engraving services, you are responsible for ensuring that the measurement and engraving instructions are correct.

We reserve the right to withhold or refuse acceptance of any order for personalised Products.

Please contact us for bespoke enquiries, such as engagement rings or other custom design requests (“Bespoke Products”). For Bespoke Products we work with a minimum order value, which we will discuss with you whilst handling your enquiry.

All sales of products that have been personalised or otherwise made to your bespoke specifications are final and cannot be cancelled or returned to us for exchange or refund.

The prices payable for our Products are quoted on our website in AUD$ and are also indicated on the order pages when you process your order. These prices shown on the product pages of the website or quoted by a Lingjun Sun staff member include sales taxes/GST only from Australia.

Currently we are fulfilling orders to Australia, the United Kingdom, and United States. If you are based in a different location, please contact us for assistance with placing your order directly with a member of our team. If an order is placed directly with us, to ship to a geographical location other than Australia, the AUD$ price will apply. The order will be subject to local import duties and taxes, which are levied when the delivery reaches the specified destination. We will not be liable for local duties and taxes for countries outside of the Australia and you will be solely responsible for payment of any such import duties and taxes. Our logistics team will be happy to provide you with an approximate quote of what your local duties and taxes may amount to.

We reserve the right to change prices for our products listed on the website at any time and without notice.

It is always possible that, some of the Products we sell may be mistakenly incorrectly priced. Once an order is placed, we make sure the price of the Product purchased is correct before accepting your order. If the Product’s correct price at your order date is higher than the price stated in our website, we will contact you for further instructions before we accept your order. If we are unable to reach you using the contact details you have provided during the order process, we will cancel the order and notify you in writing.

Every repair is reviewed on a case-by-case basis. Please contact us as soon as you notice your product being damaged with a picture of the item. Depending on the nature of the damage and who may have been at fault, we will arrange a return for you and carefully assess the product upon receipt.

We will repair your item free of charge if it is a manufacturing or material defect. Please note cracking, plating wear (including rhodium or ruthenium plating), chipping or scratching of stones are not considered as manufacturing defects.

We will not be liable for loss of an item, damage caused by accidents, inappropriate use or wear and tear.

Please refer to our Care Guide for more information on how to look after your jewellery.

We are the owner/ licensee of all intellectual property rights on our Website and the material published on it. This includes all images, illustrations, graphics, designs, layout, photographs, audio, videos, logos, artwork, data, computer code, written and other text or script and other materials contained or displayed on our Website (“Content”).

All Content is protected by copyright, trademark and/or other intellectual property rights owned, controlled or licensed to Lingjun Sun. Your use of our Site does not grant you ownership of any Content on our Site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The Contents of the Site and the Site are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the Site for the sole purpose of placing an order with us or using the site as a shopping resource.

No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.